Privacy Policy & Terms of Service

1. Privacy Policy

At Eigen Technologies Pvt. Ltd. ("Eigen", "we", "us", or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our websites (eigen.in, sensenuts.com, sensenuts-ei.com), use our services, or interact with us.

1.1 Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Identifiable Information (PII): Such as your name, email address, phone number, company name, and job title when you voluntarily provide it to us through contact forms, inquiries, or service registrations.
• Usage Data: Information about how you access and use the websites, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
• Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
• Third-Party Data: Information collected through third-party services (e.g., analytics providers) that help us understand how our Service is used, subject to their privacy policies.

1.2 How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Service.
• To monitor the usage of our Service.
• To detect, prevent and address technical issues.
• To send you marketing and promotional communications, provided you have opted in to receive them.
• To retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, after which it will be securely deleted or anonymized.

1.3 Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Eigen Technologies, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
• Business Transfers: If Eigen Technologies is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Affiliates and Subsidiaries: We may share your information with our subsidiaries or affiliates for the purpose of providing and improving our services, under the same privacy standards.

1.4 Data Security

We use industry-standard security measures such as SSL/TLS encryption to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

1.5 Your Data Protection Rights

Depending on your location, you may have the following data protection rights: the right to access, update or delete the information we have on you; the right of rectification; the right to object; the right of restriction; the right to data portability; and the right to withdraw consent. To exercise any of these rights, please contact us at info@eigen.in. We will respond to your request within 30 days. You also have the right to lodge a complaint with the relevant data protection authority, such as India’s Data Protection Board, if you believe your rights have been violated.

1.6 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and, for material changes, sending an email or displaying a notice on our websites.

1.7 Data Retention and Deletion

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your data by contacting us at info@eigen.in, and we will comply unless legally obligated to retain it.

1.8 International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure such transfers comply with applicable data protection laws, including the use of standard contractual clauses where required.

2. Terms of Service

Welcome to Eigen Technologies! These Terms of Service ("Terms") govern your access to and use of our websites located at eigen.in, sensenuts.com, and sensenuts-ei.com (the "Websites") and any related services provided by Eigen Technologies Pvt. Ltd. (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

2.1 Use of Service

The Service is provided for your general information and use only. It is subject to change without notice. Your use of any information or materials on this Service is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Service meet your specific requirements. You agree not to use the Service for any unlawful purpose, including but not limited to hacking, data scraping, or distributing malware. Unauthorized use may result in termination of access.

2.2 Intellectual Property

The Service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Eigen Technologies and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Eigen Technologies. If you submit content to the Service, you grant Eigen Technologies a non-exclusive, royalty-free license to use, display, and distribute such content. All other content remains our exclusive property.

2.3 Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Eigen Technologies. Eigen Technologies has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Eigen Technologies shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. By leaving our Service to visit third-party sites, you do so at your own risk, and Eigen Technologies’ terms and policies no longer apply.

2.4 Limitation of Liability

In no event shall Eigen Technologies, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. In no event shall Eigen Technologies’ total liability to you exceed the amount you paid us, if any, for the Service in the past 12 months.

2.5 Governing Law

These Terms shall be governed and construed in accordance with the laws of India, with disputes resolved in the courts of Bangalore, Karnataka.

2.6 Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. A material change includes significant alterations to data use or liability. You are responsible for reviewing these Terms periodically, and continued use after changes constitutes acceptance.

2.7 Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease.