Frequently Asked Questions
How do I install smart streetlights?
Installation involves mounting the smart streetlight poles, connecting them to the power grid, and configuring the IoT control system. We recommend a certified technician. Contact us at support@eigen.in.
What is the energy saving percentage and how is it achieved?
Our smart lights save up to 75% energy compared to traditional lighting by using adaptive dimming based on real-time traffic and ambient light sensors, plus energy-efficient LED technology.
How can I report an issue or request maintenance?
Report issues via our contact form below, email support@eigen.in with details (location, issue description, photos), or use the SmartLight mobile app’s diagnostics tool.
What warranty is provided with the smart lights?
We offer a 5-year warranty or as decided at the time of order booking, covering hardware defects and a 2-year warranty on software updates.
How do I integrate smart lights with existing infrastructure?
Integration requires compatibility checks with your current system. Our team provides a free consultation—contact us at support@eigen.in to request for the same.
Can I get analytics and reports from the system?
Yes, the system gives you detailed reports on energy usage, dimming hours, uptime, faults, and carbon savings. You can download them in PDF or Excel formats and schedule them automatically for audits, billing, or internal reporting.
How does smart lighting reduce maintenance costs?
Smart lighting systems use automated fault detection and remote diagnostics, eliminating the need for routine manual checks. Technicians are alerted only when and where issues occur, allowing faster repairs and reducing maintenance costs by over 50%.
How is device health monitored?
Every smart device continuously shares its status, including power, signal strength, and lamp condition. If a fault is detected, the system highlights it on the dashboard and sends alerts, helping the team respond quickly.
How do smart lights enhance road safety and visibility?
Smart lights adjust brightness based on traffic and weather, ensuring clear visibility during peak hours or low-light conditions. This reduces accident risks while also minimizing light pollution when full brightness isn’t needed.
How do I begin my smart lighting project with your team?
Getting started is simple. You can reach out to us via email at support@eigen.in or submit an inquiry through our website. Our team will get in touch to understand your requirements, arrange a product demo, conduct a site feasibility study, and share a proposal.
Can smart lights be scheduled to turn on/off automatically?
Yes, smart lights support daily, seasonal, and custom schedules, including automation based on sunrise and sunset for efficient operation and energy savings.
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